CPR Station Case Study: Always-Available CPR Training at The Hyundai Seoul

Safety is built in the space between ‘probably not’ and ‘what if.’ The best time to prepare for an emergency is before it happens.

This case study looks at why hands-on CPR practice matters in one of Seoul’s busiest public spaces—and how an always-available training kiosk can support emergency readiness.

CPR Station at The Hyundai Seoul

The Hyundai Seoul department store in Yeouido, Seoul

Located in the heart of Yeouido, The Hyundai Seoul attracts exceptionally large crowds, especially on weekends.

Its expansive atrium, heavy movement between floors, and mix of shopping, exhibitions, dining, and cultural experiences make it a large and complex commercial environment.

The original article also references a previously reported cardiac-arrest emergency in an elevator at the store, where a nurse’s timely intervention helped save the person. It is a reminder that emergencies can occur without warning, even in familiar public spaces.

Safety Challenges in a Crowded Retail Environment

Conversations with site stakeholders highlighted three recurring concerns.

1. Immediate Response in Large Crowds

When someone suddenly collapses in a crowded venue, bystanders can easily freeze or become unsure of what to do. Fast initial action is especially difficult when pedestrian traffic is dense.

2. Limits of Periodic Training

Department-store employees receive CPR and emergency-response training, but long gaps between sessions can make it difficult to retain practical skills and confidence.

3. Customer Safety and Brand Trust

For a department store, protecting visitors goes beyond compliance. A venue’s readiness for emergencies is closely connected to customer confidence and brand trust.

These concerns matter even more in a venue that has to manage large crowds while keeping service fast and coordinated.

The Solution: IMLAB CPR Station

Product overview: the CPR Station kiosk combines a touchscreen, training manikin, and IMLAB sensing technology.

IMLAB’s CPR Station addresses these challenges through self-guided learning, hands-on practice, real-time feedback, and remote management.

1. Learn CPR Theory

1.1 A Three-Minute Video Lesson

Animated demo: CPR video learning and quiz flow.

Short video content explains the concepts, sequence, and correct technique for hands-only CPR. Learners can then review the key points with a CPR quiz.

2. Build Skills in Practice Mode

2.1 CPR Practice Mode

Animated demo: hands-on CPR practice with real-time performance feedback.

Real-time feedback on compression depth, rate, and full recoil helps learners practice correct chest-compression technique.

2.2 AED Practice Mode

AED practice guides the learner through pad placement and the response sequence.

The system provides scenario-based AED training designed to resemble a real emergency.

Combined with CPR practice mode, it supports a more integrated and realistic first-aid training experience.

3. Test Your Skills in Ranking Mode

Animated demo: CPR ranking and QR-based result review.

Ranking mode scores CPR performance and lets users compare their results by institution, device, or global benchmark.

• Scores based on compression depth, rate, and recoil accuracy
• Results available immediately on a smartphone
• Rankings that encourage repeated practice

4. Remote Management with CPR Cloud

CPR Cloud connects deployed kiosks with a web dashboard for status and training-result monitoring.

For organizations operating multiple kiosks, CPR Cloud enables data-based fleet management. The source article cites multi-kiosk deployments at organizations including Seoul and Gangwon fire services, Samsung C&T, Samsung E&A, KAIST, the Korea Racing Authority, and Kumho E&C.

Installation and Expected Benefits

Always-Available CPR Practice

The installation is designed to let employees and other eligible users practice CPR at their own pace, helping them refresh practical skills between scheduled training sessions.

Stronger Emergency-Response Readiness

By extending hands-on practice beyond employee-only classroom sessions, the kiosk can help more people become familiar with the actions required in an emergency.

Improved Safety Literacy in a Large Commercial Venue

In a high-traffic department store, the quality of the initial response can make a critical difference.

Making CPR practice visible and accessible can encourage broader participation and help strengthen safety awareness throughout the venue.

Experience from Earlier Deployments

Previous CPR education projects at Hyundai Department Store’s Sinchon location and safety-training initiatives at industrial sites such as Hyundai Oilbank provided useful operational experience for the new installation.

Lessons from those projects helped inform the deployment approach and offered practical reference points for implementation.

Why a Kiosk Format?

Visitors to Hyundai Department Store already encounter digital kiosks for many different purposes, making the format familiar and approachable.

IMLAB CPR Station is designed for use in lobbies, factories, schools, health rooms, and other shared spaces. Its modular form also simplifies installation, relocation, and routine management.

The sensor add-on turns a standard training manikin into a connected feedback manikin.

A Simple Three-Part System

• A manikin platform
• A kiosk running IMLAB software
• A CPR manikin equipped with an IMLAB smart sensor

This compact configuration makes the system easier to move and manage.

Beyond Training: Events and Team Challenges

An earlier Hyundai Department Store program in Sinchon showed how CPR Station can also support events and skills competitions.

The main screen presents CPR rankings in a game-like format, with chest-compression scores reflected in real time.

Colleagues can practice together, compare department rankings, and turn repeated learning into an engaging team activity.

An Earlier Hyundai Department Store Competition

Earlier deployment example: CPR Station installed for an employee participation program at another Hyundai Department Store location.

The earlier program also used recognition and rewards to encourage participation.

Programs like these can make safety education feel less like a formal obligation and more like an experience people want to join.

The goal is not simply to install equipment, but to help change the way people engage with safety in everyday settings.

At The Hyundai Seoul, CPR Station represents a practical first step toward a stronger culture of emergency readiness.